This section is in charge of patient registration and financial clearance of patients who are being admitted or discharged. They also act as the liaison between patients and their insurance companies.

The staff provides information regarding the hospital facilities, directions and any other queries a patient may have. Porter services are also available to assist wheel patients who are too weak to walk to the wards.

Patient Admission

A deposit is required from all self-paying patients except for emergencies where the doctor should sign the emergency form. For emergency admissions, deposit is due within 24 hours of admission.

A company patient is required to bring a letter of undertaking if the Company is a corporate member of the hospital. Patients covered by an insurance company such as NHIF should ensure the treating doctor completes his/her insurance forms within 24 hours of admission.

Patient Discharge

The discharge process is initiated by the treating doctor when he signs a discharge slip which is sent to the discharge. Clients are required to confirm with the Admissions Desk that all their charges have been posted in the system and also check with their ward sister that all their discharge medication has been delivered to the ward.

At this point they can clear with discharges section who issues them with a discharge clearance form. This should be taken to the ward sister. NHIF cards should be presented on admission so that the rebates can be calculated during discharge.